Privacy policy
Privacy Policy
My Pet Buddy Australia
Last updated: August 2026
At My Pet Buddy, your trust matters. We are committed to handling your personal information with care, transparency and respect.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit, communicate with or make a purchase from www.mypetbuddy.com.au (the “Site”).
Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact and order information
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order details and purchase history
- Customer service communications
- Returns, refunds and delivery information
Payment information
Payments are processed securely by third-party payment providers, such as Shopify Payments, PayPal, Afterpay or Zip, where applicable.
My Pet Buddy does not directly store your complete payment-card details. Payment providers process this information according to their own privacy policies and security requirements.
Device and usage information
When you use the Site, our service providers or we may automatically collect:
- Your IP address
- Browser and device type
- Time zone and approximate location
- Pages and products viewed
- Referring websites or search terms
- Interactions with the Site
- Cookies and similar technologies associated with your browser or device
Marketing information
If you subscribe to our communications, we may collect your email address, communication preferences and information about how you interact with our marketing messages.
When this policy refers to “personal information”, it means information or an opinion that identifies you or could reasonably identify you.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, complete a form, subscribe to marketing or contact us
- Automatically through cookies and similar technologies when you use the Site
- From service providers involved in payments, delivery, fraud prevention, analytics, advertising or customer support
- From publicly available sources where permitted by law
How We Use Personal Information
We may use personal information to:
- Process payments and fulfil orders
- Arrange shipping and delivery
- Communicate with you about orders, returns or enquiries
- Provide customer support
- Detect and prevent fraud, misuse or security risks
- Manage returns, refunds and exchanges
- Maintain and improve the Site, products and customer experience
- Measure the effectiveness of our marketing
- Send promotional communications where you have consented or where permitted by law
- Maintain business, tax and transaction records
- Comply with legal and regulatory obligations
- Establish, exercise or defend legal claims
Cookies, Analytics and Advertising
The Site may use cookies and similar technologies for:
- Essential website and checkout functions
- Remembering your preferences
- Website security and fraud prevention
- Performance and analytics
- Marketing and advertising, where permitted
You can manage cookies through your browser settings and any privacy or cookie controls displayed on the Site. Disabling essential cookies may prevent some Site functions from working correctly.
We may use Google Analytics to understand how visitors use the Site. You can learn about Google’s privacy practices at Google Privacy & Terms or use the Google Analytics opt-out browser add-on.
Sharing Personal Information
We disclose personal information only where reasonably necessary to operate our business, provide our services or comply with the law.
Recipients may include:
- Shopify, which hosts and powers our online store
- Payment providers, such as Shopify Payments, PayPal, Afterpay or Zip, where applicable
- Australia Post, couriers and other delivery providers
- Website hosting, technology, cybersecurity and fraud-prevention providers
- Analytics, marketing and advertising providers
- Email, communications and customer-support providers
- Accountants, insurers, legal advisers and other professional advisers
- Government agencies, regulators, courts or law-enforcement authorities where required or authorised by law
- A purchaser or successor if our business is sold, reorganised or transferred
You can read Shopify’s privacy information at Shopify Privacy Policy.
We do not sell your personal information for money.
Overseas Processing and Disclosure
Some service providers may process or store personal information outside Australia, including in Canada, the United States, and in other countries where those providers operate.
Where required by applicable law, we take reasonable steps to ensure overseas recipients handle personal information appropriately. However, privacy protections in another country may differ from those in Australia.
Data Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include secure connections, controlled account access and reputable payment and technology providers. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support and meeting legal, accounting, tax and dispute-resolution requirements.
When information is no longer required, we take reasonable steps to delete it or de-identify it, subject to applicable legal obligations and technical limitations.
Marketing Communications
If you receive promotional emails from us, you can unsubscribe using the link contained in the email or by contacting us at support@mypetbuddy.com.au.
Unsubscribing from marketing will not prevent us from sending essential messages about your orders, payments, deliveries or customer service requests.
Access, Correction and Deletion Requests
Subject to applicable law, you may ask us to:
- Provide access to personal information we hold about you
- Correct inaccurate or incomplete information
- Delete certain personal information
- Withdraw consent for particular uses of your information
To make a request, email support@mypetbuddy.com.au. We may need to verify your identity before completing the request.
Some information cannot be deleted immediately, as we are required to retain it for legal, accounting, fraud-prevention, or transaction-record purposes.
Depending on your location, you may have additional privacy rights under local law.
Privacy Questions and Complaints
If you have a privacy question, request or complaint, don't hesitate to get in touch with us using the details below. For complaints, include “Privacy Complaint” in the email subject line and provide enough information for us to investigate the matter.
We will acknowledge and investigate privacy complaints and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through www.oaic.gov.au/privacy/privacy-complaints.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our business practices, technology, service providers or legal obligations.
The latest version will be published on this page with a revised “Last updated” date.
Contact Us
For privacy questions, requests or complaints:
Email: support@mypetbuddy.com.au
Contact page: Contact Us
Phone: +61 430 281 802
Business Information
This website is owned and operated by:
My Pet Buddy
A registered trading name of Gold Flakes Pty Ltd
ABN: 93 653 400 821
Address: 7 Baronet Rise, Craigieburn VIC 3064, Australia
Phone: +61 430 281 802
Email: support@mypetbuddy.com.au
Website: www.mypetbuddy.com.au
Registered and operating in Australia.