Let’s Become Buddies
At My Pet Buddy, we believe bath time should feel calm, gentle, and reassuring — for both you and your dog. We’re here to support you with considered advice, product guidance, and genuine care whenever you need it.
Email: support@mypetbuddy.au
Customer Care Hours (AEST):
- Monday – Friday: 9:00 am – 5:00 pm
- Saturday: 9:00 am – 2:00 pm
- Sunday & Public Holidays: Closed
For faster assistance with order-related enquiries, please include your order number in your message.
Your Rights & Protection
Your confidence matters to us. We proudly comply with Australian Consumer Law, ensuring you’re protected with every purchase.
If a product is faulty or not as described, we’ll assist you with a refund, repair, or replacement, in line with your consumer rights.
We also support secure and trusted payment protections, including:
- PayPal Buyer Protection
- Afterpay & Zip Pay dispute resolution processes
Helpful Resources
You may find quick answers here:
- Frequently Asked Questions (FAQs)
- Returns & Refunds Policy
- Shipping & Delivery Information
These pages are designed to provide clear guidance and save you time.
Business Information
This website is owned and operated by
My Pet Buddy, a registered trading name of Gold Flakes Pty Ltd
ABN: 93 653 400 821
Registered and operating in Australia.