Terms of Service
Effective date: August 2026
Overview
This website, www.mypetbuddy.com.au (the “Site”), is owned and operated by Gold Flakes Pty Ltd, trading as My Pet Buddy (“My Pet Buddy”, “we”, “us” or “our”).
ABN: 93 653 400 821
The Site allows customers to browse and purchase pet-care products (“Goods”). These Terms of Service (“Terms”) govern your use of the Site and purchases made from us.
By using the Site or placing an order, you agree to these Terms and the policies referred to in them, including our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
1. Eligibility and Use of the Site
You must be at least 18 years old to place an order through the Site. If you are under 18, an order must be placed with the involvement and consent of a parent or legal guardian.
You agree to:
- Use the Site only for lawful purposes
- Provide accurate and current information
- Avoid interfering with the operation, security or accessibility of the Site
- Avoid introducing viruses, malicious code or other harmful material
- Avoid using the Site or its content in a manner that infringes another person’s rights
- Avoid using the Site to conduct fraudulent or unauthorised activity
We may suspend or restrict access where we reasonably believe that a person has breached these Terms, engaged in fraudulent or unlawful activity, or created a security risk.
2. Product Information
We take reasonable care to ensure that product descriptions, photographs, ingredients, sizes, prices and other information are accurate.
Colours and product appearance may vary slightly depending on your device, screen settings, packaging updates or manufacturing variations.
Product information on the Site is general information and is not veterinary or medical advice. Always read and follow the product label, directions, warnings and ingredient information before use.
Discontinue use if your pet experiences irritation or an adverse reaction. Consult a veterinarian if you have concerns about your pet’s health, allergies, skin condition or suitability for a particular product.
3. Orders and Contract Formation
Submitting an order constitutes an offer to purchase the Goods in your order.
After you place an order, we may send an order acknowledgement. This confirms that we have received your order but does not necessarily mean that the order has been accepted.
An order is accepted when we send confirmation that it has been approved or dispatched.
We may decline or cancel an order where reasonably necessary, including when:
- A product is unavailable
- Payment cannot be authorised
- Order or contact information cannot be verified
- An obvious pricing, product or description error has occurred
- We reasonably suspect fraud, unauthorised activity or unlawful resale
- We cannot deliver to the supplied address
If we cancel an order after receiving payment, we will refund the amount paid for the cancelled Goods to the original payment method.
We may apply reasonable purchase limits to products where necessary to manage availability, prevent unauthorised resale or ensure fair access.
4. Pricing and Payment
Prices are displayed in Australian dollars unless otherwise stated and include GST where applicable.
Available payment methods are displayed at checkout and may include credit or debit cards, PayPal, Apple Pay, Google Pay, Afterpay and Zip.
Payment must be authorised before an order can be processed.
If you use a Buy Now Pay Later service, you also enter into a separate agreement with that provider. The provider’s terms may govern credit approval, instalment schedules, fees and processing times.
We may change product prices at any time, but a price change will not affect an order that has already been accepted.
Shipping charges, discounts and other applicable charges will be displayed before you complete checkout.
5. Promotions and Discount Codes
Promotions and discount codes are subject to any conditions displayed with the offer.
Unless otherwise stated:
- Discount codes cannot be exchanged for cash
- Only one discount code may be applied to an order
- Discount codes cannot be applied retrospectively
- Promotions are available only during the stated promotional period
- Promotions remain subject to product availability
Nothing in a promotion limits your rights under the Australian Consumer Law.
6. Shipping and Delivery
We offer free standard shipping within Australia on eligible orders over $99, unless otherwise stated.
Shipping charges for orders below the free-shipping threshold, express delivery and other available delivery services are displayed at checkout.
Estimated dispatch and delivery periods are provided as guidance and are not guaranteed. Delays may occur because of carrier disruptions, weather, public holidays, customs processing, incorrect address information or other events outside our reasonable control.
Please ensure that your delivery address is complete and accurate before submitting an order. Contact us promptly if you discover an error.
If an order is delayed, lost or damaged during delivery, please contact us so we can investigate with the delivery provider. Your rights under the Australian Consumer Law are not affected.
International shipping is available only to destinations shown as available at checkout. International customers may be responsible for customs duties, taxes, import restrictions and other charges imposed by the destination country.
Further information is available in our Shipping Policy.
7. Returns, Refunds and Australian Consumer Law
Our Goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If Goods fail to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy. The available remedy depends on whether the failure is major or minor and on the circumstances.
For a major failure, you may be entitled to choose a refund or replacement. For a minor failure, we may be entitled to provide an appropriate remedy within a reasonable period.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return-postage costs where required by law.
Proof of purchase may be requested. A faulty product does not have to be returned in its original packaging for you to exercise rights under the Australian Consumer Law.
In addition to these rights, we offer a voluntary 30-day change-of-mind return policy for eligible unopened and unused products in their original sealed packaging.
The 30-day period and sealed-packaging requirements apply only to voluntary change-of-mind returns. They do not limit rights relating to faulty, unsafe, damaged, incorrectly supplied or misdescribed Goods.
Full conditions and instructions are available in our Returns & Refunds Policy.
8. Order Cancellations
You may request an order cancellation within six hours of placing the order by emailing support@mypetbuddy.com.au and providing your order number.
Cancellation requests are subject to the order’s processing status. We cannot guarantee cancellation if the order has already been processed, packed or dispatched.
If the cancellation is completed successfully, we will refund the cancelled amount to the original payment method. Payment providers may require additional processing time before the refund appears.
This section does not limit any cancellation or refund right available under the Australian Consumer Law.
9. Customer Accounts
If customer accounts are available, you are responsible for maintaining the confidentiality of your login details and for activity conducted through your account.
Please notify us promptly if you believe your account has been accessed without authorisation.
We may suspend or close an account where reasonably necessary to address fraud, security risks, unlawful activity or a serious breach of these Terms.
10. Reviews and Customer Content
You may submit reviews, feedback, photographs or other content where this functionality is available.
You confirm that:
- You own the content or have permission to submit it
- The content is accurate and based on a genuine experience
- The content does not infringe another person’s rights
- The content is not unlawful, misleading, abusive, defamatory or malicious
- The content does not contain confidential information or malicious software
You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use submitted content in connection with operating and promoting My Pet Buddy.
We will not materially alter the meaning of a review. We may edit content for formatting, spelling or length, provided its meaning is preserved.
We may reject or remove content that breaches these Terms, but we will not suppress a genuine negative review merely because it is unfavourable.
11. Intellectual Property
Unless otherwise stated, the Site and its content—including branding, logos, text, graphics, photographs, product images, page designs and other materials—are owned by or licensed to Gold Flakes Pty Ltd.
You may access and use the Site for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, republish, sell or commercially exploit Site content without our prior written permission, except where permitted by law.
12. Third-Party Services and Links
The Site may use or contain links to third-party services, including payment providers, delivery providers and social-media platforms.
Third-party services are governed by their own terms and privacy policies. We do not control third-party websites and are not responsible for their independent content or practices.
This does not exclude any responsibility that we cannot lawfully exclude.
13. Privacy
We handle personal information in accordance with our Privacy Policy and applicable privacy laws.
Payment details are processed by third-party payment providers. Please review our Privacy Policy for information about how personal information is collected, used, stored and disclosed.
14. Website Availability
We take reasonable steps to keep the Site accurate, secure and available. However, the Site may occasionally be unavailable because of maintenance, updates, technical issues or circumstances outside our reasonable control.
To the extent permitted by law, we do not guarantee that the Site will always be uninterrupted or completely free from errors.
Nothing in this section limits any non-excludable right or remedy.
15. Liability
Nothing in these Terms excludes, restricts or modifies:
- Consumer guarantees under the Australian Consumer Law
- Liability that cannot lawfully be excluded or restricted
- Your right to recover reasonably foreseeable loss or damage where provided by law
To the extent permitted by law, we are not responsible for loss caused solely by:
- Your unlawful or unauthorised use of the Site
- Your failure to follow product directions or safety warnings
- Information you provide that is inaccurate or incomplete
- Events outside our reasonable control
Any limitation in these Terms applies only to the maximum extent permitted by law.
16. Changes to the Site or These Terms
We may update the Site or these Terms to reflect changes to our business, products, technology, service providers or legal obligations.
The Terms applying to an order are generally those published when the order was placed, unless a change is required by law or agreed with you.
Updated Terms will be published on this page with a revised effective date. Changes will not be applied retrospectively in a way that removes rights already acquired under an accepted order.
17. Governing Law
These Terms are governed by the laws of Victoria, Australia.
You and My Pet Buddy submit to the jurisdiction of the courts and tribunals of Victoria and any other court or tribunal that has jurisdiction under applicable law.
Nothing in this section prevents you from exercising a right available under applicable consumer law.
18. Severability
If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary. The remaining provisions will continue to operate.
19. Contact Us
For questions about these Terms or an order, contact:
Email: support@mypetbuddy.com.au
Contact page: Contact Us
Phone: +61 430 281 802
Business Information
This website is owned and operated by:
Gold Flakes Pty Ltd
Trading as My Pet Buddy
ABN: 93 653 400 821
Address: 7 Baronet Rise, Craigieburn VIC 3064, Australia
Phone: +61 430 281 802
Email: support@mypetbuddy.com.au
Website: www.mypetbuddy.com.au
Registered and operating in Australia.