We Care. You Win.

At My Pet Buddy, care is not simply a slogan — it’s our standard.

Every decision we make is guided by one belief: when our customers and their dogs are genuinely cared for, everything else follows. From product formulation to fulfilment and customer support, we aim to make pet parenting feel easier, more reassuring and more rewarding.

When you choose My Pet Buddy, you’re choosing more than premium pet care — you’re choosing an Australian brand committed to supporting you and your dog.

Thoughtful Support, Always

Exceptional service begins with genuine attention.

You can contact our customer care team at any time by email or through our online contact form. We aim to provide thoughtful and responsive assistance as soon as possible during our customer-support hours.

We don’t believe in unnecessary complexity. We take the time to understand your enquiry and provide clear, practical assistance.

For greater confidence when shopping with us, we offer a 30-day change-of-mind return policy for eligible unopened and unused products in their original sealed packaging.

Faulty, damaged or incorrectly supplied products are handled in accordance with the Australian Consumer Law.

Full eligibility requirements, exclusions and return instructions are available in our Returns & Refunds Policy.

A Customer-First Philosophy

Your experience matters deeply to us. This is how we aim to ensure every interaction reflects care, clarity and respect:

  • We Listen — Customer feedback helps shape our products and services.
  • We Understand — We consider every concern carefully and from the customer’s perspective.
  • We Anticipate — By understanding pet-care needs, we aim to provide clear information before questions arise.
  • We Deliver — We are committed to quality, reliability and consistency.

Care Is Built Into Our Culture

At My Pet Buddy, customer care is more than a department — it is part of how we operate.

  • Customer satisfaction is treated as a priority.
  • Feedback is welcomed, reviewed and considered.
  • Our systems are designed to support ease, transparency and peace of mind.
  • We continually look for ways to improve our products and customer experience.

We continue refining what we do because customer trust must be earned and maintained.

Our Promise to You

When you trust My Pet Buddy, you can expect honesty, respect and thoughtful support.

You’ll have a voice that is heard, clear information to help you make informed choices and a team that genuinely cares — because your dog’s wellbeing and your peace of mind are at the heart of what we do.

Business Information

This website is owned and operated by:

Gold Flakes Pty Ltd
Trading as My Pet Buddy
ABN: 93 653 400 821

Address: 7 Baronet Rise, Craigieburn VIC 3064, Australia
Phone: +61 430 281 802
Email: support@mypetbuddy.com.au
Website: www.mypetbuddy.com.au

Registered and operating in Australia.