Shipping Information 

Last updated: 1 July 2025

We want your experience with My Pet Buddy to be easy, transparent, and enjoyable — including delivery. This Shipping & Delivery Policy answers all your questions about delivery options, costs, tracking, international orders, PO Boxes, and more.

What are your delivery options and shipping costs?

We offer the following shipping options:

Standard Shipping (Australia-wide)

  • Free on all Australian orders

  • Delivered via Australia Post

Express Shipping (Australia-wide)

  • Available for an additional cost

  • Estimated delivery times are faster than Standard

  • Pricing is calculated at checkout

Shipping costs are shown before final payment, so you always know what you’re paying.

Do you offer international shipping?

Yes — we ship to selected countries.

  • International shipping costs are calculated at checkout based on destination and parcel weight.

  • Customs duties, taxes, and import fees are the responsibility of the customer and are not included in the purchase price.

  • Estimated delivery times vary by country (typically 15+ business days).

We currently ship to countries within the Commonwealth and select international regions. If your country isn’t available at checkout, we may not support delivery there yet — but we’re always expanding.

Do you deliver to PO Boxes & Parcel Lockers?

Yes!
We deliver to:

  • Residential addresses

  • PO Boxes

  • Parcel Lockers (Australia Post)

If a parcel cannot be delivered due to size or service restrictions, it may be redirected to a nearby post office or collection point.

Which products are considered dangerous goods for shipping?

Some products are classified as dangerous goods by postal and courier services because of their composition, pressure, or flammability.

At My Pet Buddy:

  • Our products are formulated and shipped under the guidelines that comply with Australia Post and courier requirements.

  • If a product cannot be shipped to your area due to agricultural or postal restrictions, we will notify you and assist with alternatives.

If you have questions about specific items, contact support@mypetbuddy.au.

Do the prices listed on the website include tax?

Yes.
All prices on our site are shown in Australian Dollars (AUD) and include GST where applicable.
No surprises — what you see is what you pay, plus any shipping charges shown at checkout.

How many items can I order?

You can order as many items as you like, subject to stock availability.
In rare cases, very large parcels may be split into multiple deliveries for safety and carrier requirements.

Where will my order be shipped from?

Orders are shipped from our fulfilment centre based in Victoria, Australia.
Most deliveries are via Australia Post, and occasional trusted courier partners may be used to ensure timely service.

Will I receive samples with my order?

At this stage, My Pet Buddy does not include product samples automatically with orders.
If we run sample promotions in the future, details will be provided at checkout or via email.

Is Click and Collect available?

Currently, Click and Collect is not offered.
We focus on reliable home delivery within Australia.

If this changes in the future, we will announce it on the website and via email.

Will I receive samples with my Click and Collect order?

Not applicable — Click and Collect is not currently available.

How can I track my parcel?

Once your order has been processed and shipped:

  • You will receive a tracking confirmation email with a tracking number.

  • Use this number to follow your parcel via Australia Post or the assigned courier.

If you did not receive a tracking email, check your spam/junk folder or contact support@mypetbuddy.au.

Order Processing & Delivery Times

Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Standard Shipping (Australia-wide)

  • Same State: 2–4 business days

  • Interstate: 3–6 business days

Express Shipping (Additional cost)

  • Same State: 1–2 business days

  • Interstate: 1–3 business days

International Shipping:

  • Estimated 15+ business days (varies by country and customs clearance)

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Missed Deliveries & Lost Packages

If no one is available to receive the delivery:

  • The carrier may leave your parcel at your local post office or collection point.

  • Your tracking information will indicate where your parcel has been redirected.

If tracking shows your parcel as delivered but you haven’t received it:

  1. Check with neighbours or household members.

  2. Contact your local post office or delivery centre.

  3. Reach out to us at support@mypetbuddy.au if you still need help.

Risk of loss generally passes to the customer once the parcel has been handed to the courier, except where required otherwise under Australian Consumer Law.

Order Cancellations (Shipping-related)

Orders may be cancelled within 6 hours of placement by contacting support@mypetbuddy.au.
If your order has already been processed or dispatched, cancellation may not be possible.

Damaged or Defective Deliveries

If your order arrives damaged or defective, please contact us at support@mypetbuddy.au with photos and your order number. We will assist you in resolving the issue in accordance with your rights under Australian Consumer Law.

Policy Updates

We reserve the right to update this policy from time to time. Any changes will be published on this page. Continued use of our services indicates your agreement to the updated policy.

Need Help?

Our Melbourne-based support team is always here to help.

📧 support@mypetbuddy.au
You can also reach us via the Contact Us page on our website.

Business Information

This website is operated by
My Pet Buddy, a trading name of Gold Flakes Pty Ltd
ABN: 93 653 400 821
Registered and operating in Australia.