We Care. You Win.

At My Pet Buddy, care is not a slogan — it’s our standard.

Every decision we make is guided by one simple belief: when our customers and their dogs are truly cared for, everything else follows. From product formulation to fulfilment and support, we exist to make pet parenting feel effortless, reassuring, and rewarding.

When you choose My Pet Buddy, you’re choosing more than premium pet care — you’re choosing a brand that stands beside you.

Thoughtful Support, Always

Exceptional service begins with genuine attention.

Our customer care team is available 24/7 via email or chat, offering considered, responsive support whenever you need it. We don’t rush conversations, and we don’t offer scripted solutions — we take the time to understand and assist properly.

To give you complete confidence, we offer:

  • 100% Satisfaction Guarantee

  • 30-Day Return Policy

If something isn’t right, we’ll make it right — promptly and without unnecessary steps. Full details are available in our Returns & Refunds Policy.

A Customer-First Philosophy

Your experience matters deeply to us. This is how we ensure every interaction reflects care, clarity, and respect:

  • We Listen — Customer feedback actively shapes our products and services.

  • We Understand — We view every concern from your perspective, not ours.

  • We Anticipate — By understanding your pet's care needs, we aim to support you before questions arise.

  • We Deliver — Quality, reliability, and consistency are non-negotiable.

Care Is Built Into Our Culture

At My Pet Buddy, customer care isn’t a department — it’s our culture.

  • Every team member is empowered to prioritise customer satisfaction

  • Feedback is welcomed, reviewed, and acted upon

  • Systems are designed for ease, transparency, and peace of mind

  • Continuous improvement is part of our everyday practice

We continually refine what we do, because care is something you earn — every day.

Our Promise to You

When you trust My Pet Buddy, you’ll always be met with honesty, respect, and support.

You’ll have a voice that’s heard, choices that feel right, and a team that genuinely cares — because your dog’s wellbeing, and your peace of mind, are at the heart of everything we do.

Business Information

This website is owned and operated by
My Pet Buddy, a registered trading name of Gold Flakes Pty Ltd
ABN: 93 653 400 821
Registered and operating in Australia.