Privacy Policy

My Pet Buddy Australia

Last updated: July 2025

At My Pet Buddy, your trust matters. We are committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from www.mypetbuddy.com.au (the “Site”).

What Personal Information We Collect

When you interact with our Site, we may collect the following types of information:

Device Information

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies are installed on your device

  • Pages or products viewed

  • Referring to websites or search terms

  • How you interact with the Site

This information helps us understand how customers use our website and how we can improve their experience.

Order Information

When you make (or attempt to make) a purchase, we collect information such as:

  • Name

  • Billing and shipping address

  • Payment details (processed securely via third-party providers)

  • Email address

  • Phone number

When we refer to “Personal Information, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you about your purchase or enquiries

  • Provide customer support

  • Screen orders for potential fraud or risk

  • Improve and optimise our website and services

  • Provide marketing or promotional communications, where you have consented

Device Information helps us understand browsing behaviour, improve site performance, and assess the effectiveness of our marketing campaigns.

Sharing Your Personal Information

We share your personal information only when necessary to operate our business and deliver our services, including with:

You can opt out of Google Analytics here:
👉 https://tools.google.com/dlpage/gaoptout

We may also disclose personal information if required to comply with legal obligations, lawful requests, or to protect our rights.

Advertising & Marketing

From time to time, we may use your personal information to provide relevant marketing communications or advertisements.

To learn more about targeted advertising, visit:
👉 http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising through your browser or platform settings.

Do Not Track

Please note that we do not change our data collection or usage practices when your browser sends a “Do Not Track” signal.

Your Rights

If you are a resident of Australia, the European Union, or certain other jurisdictions, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request the deletion of your personal information

To exercise any of these rights, please contact us using the details below.

Please note that your information may be transferred and stored outside your country of residence, including in Canada and the United States, as part of our business operations.

Data Retention

We retain your Order Information for our records unless and until you ask us to delete it, or unless we are required by law to retain it for a longer period.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations.

Any updates will be published on this page.

Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to make a privacy-related request or complaint, don't hesitate to get in touch with us:

📧 support@mypetbuddy.au
📨 Or via our Contact Us page

Business Information

This website is owned and operated by
My Pet Buddy, a registered trading name of Gold Flakes Pty Ltd
ABN: 93 653 400 821
Registered and operating in Australia.